Shipping Policy

We believe in our products and value the happiness of our customers.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days of ordering and shipped the next day. Please note that we don't ship on weekends. In situations where products are in high demand, processing times can take longer than 3 working days.

Country Delivery Time
United States and Canada 5-16 Business Days

United Kingdom and Europe

9-17 Business Days

Australia, New Zealand

9-17 Business Days

Rest of World

15-30 Business Days

Busy Seasons

20 -40 Business Days

 

*Please note that these are estimated delivery times only, therefore Golden Grails is not guaranteeing delivery dates. We will ALWAYS do everything in our power to deliver on or before your delivery dates.

Please ensure all delivery information is correct, if there is incorrect and/or missing information we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. 

Once a shipment email is received we will no longer be able to change or correct delivery information. You, the customer, will avoid any replacements for refunds if correct shipment isn't provided at a the time of shipment email.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or local courier, depending on your area. Most orders will be delivered by your local post service, so the package will be received by your regular mail. If you are not home when the delivery is made, A noticed card may be left by the Postal Service to advise on how and where your delivery can be collected.

Tracking: Once your orders ships, you'll receive an email containing the tracking number along with the carrier information for your packages. Keep in mind that tracking may not become available within 3 to 5 business days of shipment .

CUSTOMS, REGULATIONS, AND RESTRICTIONS:

It is your responsibility to review all regulations and restrictions implemented by your local postal. Golden Grails is not responsible for items that are not accepted into specific countries.